1. Information We Collect

We may collect the following types of personal information:

• Contact details – name, address, phone number, email address

• Health information – relevant medical history, injuries, conditions, and treatment records (only when necessary for your care)

• Booking details – appointment history, payment information, preferences

• Website usage data – IP address, browser type, and browsing behaviour via cookies

2. How We Use Your Information

We process your personal information for the following purposes:

• To book and manage your appointments

• To provide treatment and rehabilitation services

• To communicate with you about your bookings, treatments, or changes to our services

• To maintain accurate medical and administrative records

• To process payments and issue invoices/receipts

• To improve our services and website functionality

• To comply with legal or regulatory obligations

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you have given clear permission (e.g., marketing emails)

• Contract – when processing is necessary for delivering our services

• Legal obligation – when we are required to keep records for legal or tax purposes

• Legitimate interests – for running and improving our business, where your rights are not overridden

4. How We Store and Protect Your Data

• All personal information is stored securely in accordance with UK GDPR requirements.

• Health records are kept confidential and accessible only to authorised staff.

• We use secure systems and encryption where possible to protect against unauthorised access.

5. Sharing Your Information

We will not share your personal information with third parties except:

• Where required by law (e.g., safeguarding concerns, legal investigations)

• With your explicit consent (e.g., referring you to another healthcare professional)

• With trusted service providers who assist in delivering our services (bound by confidentiality agreements)

6. How Long We Keep Your Data

• Health records are retained for a minimum of 8 years in accordance with UK medical record guidelines.

• Other personal data is kept only as long as necessary for the purposes stated above.

7. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data

• Request correction of inaccurate information

• Request deletion of your data (where applicable)

• Restrict or object to certain processing activities

• Withdraw consent (for example, marketing communications)

• Data portability (transfer your data to another provider)

To exercise your rights, contact us at: [Insert Email Address]

8. Cookies

Our website may use cookies to improve your experience. Cookies are small files stored on your device. You can choose to disable cookies in your browser settings, but this may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available on our website.

10. Contact Us

For questions about this Privacy Policy or how your data is handled, contact:
The Rehab Hub Staffs
07962 260985
Unit F3, Bellringer Rd, Trentham ST4 8GB
info@therehabhub.co.uk